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THE EquiCare ASSESS PLATFORM

Making Social Care
Assessments Simpler, Faster
and Fairer.

A modern, AI-assisted platform that connects people, social workers and local authorities — helping more people get the right support, at the right time.

BetterOutcomes
FasterAssessments
GreaterEquity
StrongerCommunities
Person-Centred PracticeSocial Worker Co-Designed
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Date FilterOct 01 - Oct 31
Total Requests6
Eligible2
High Priority1
This Week0
Pending Users2
Request ID / ClientPriorityStatusAction
b87aba85-ef26...Adult IntakeHighEligible
wendydevCarer IntakeMediumPending

Accessible by Design

Targeting WCAG 2.2 AA standards

AI-Assisted, Human-Reviewed

Social workers retain full discretion

Secure & Governance-Focused

NHS DSPT & UK GDPR aligned

Designed for Council Workflows

Built specifically for UK Care Act

Accessible by Design

Targeting WCAG 2.2 AA standards

AI-Assisted, Human-Reviewed

Social workers retain full discretion

Secure & Governance-Focused

NHS DSPT & UK GDPR aligned

Designed for Council Workflows

Built specifically for UK Care Act

Accessible by Design

Targeting WCAG 2.2 AA standards

AI-Assisted, Human-Reviewed

Social workers retain full discretion

Secure & Governance-Focused

NHS DSPT & UK GDPR aligned

Designed for Council Workflows

Built specifically for UK Care Act

Accessible by Design

Targeting WCAG 2.2 AA standards

AI-Assisted, Human-Reviewed

Social workers retain full discretion

Secure & Governance-Focused

NHS DSPT & UK GDPR aligned

Designed for Council Workflows

Built specifically for UK Care Act

THE CHALLENGE

Social care assessments can be complex, time-consuming and difficult to navigate.

Local authorities face unprecedented backlogs and surging demand. Fragmented systems leave practitioners burdened with admin while individuals wait weeks for vital support.

Traditional Fragmented Journey
Current Challenges

  • Fragmented Intakes: Siloed web forms, paper queries, and busy telephone queues create duplicate records and missing context.

  • Heavy Admin Overhead: Social workers can spend 40%+ of their working week manually drafting notes and formatting statutory paperwork.

  • Inconsistent Triage: Risk prioritization frequently relies on manual triage queues, leading to potential delays for urgent vulnerabilities.

  • Long Waiting Times: Individuals and carers often wait extended periods with zero visibility into their assessment progression.

Connected, Human-Centred Journey
With EquiCare Assess
  1. 01 CONNECTMulti-channel access
  2. 02 COLLECTGuided intake notes
  3. 03 TRIAGEPriority risk routing
  4. 04 REVIEWSocial worker audit
  5. 05 DECIDEClear eligibility
  6. 06 SUPPORTPersonalised plan

* EquiCare Assess assists statutory workflows to reduce administrative delay while leaving all clinical and eligibility determinations entirely in the hands of registered social care professionals.

ONE CONNECTED PLATFORM

Purpose-built technology connecting
every stage of social care.

01

Digital Intake

Conversational web forms, assisted digital modes, and phone summaries that collect rich, person-centred details.

02

AI Triage

Intelligent highlighting of urgent vulnerabilities, safeguarding flags, and Care Act eligible domains.

03

Social Worker Review

Editable synthesized assessments, evidence citation links, and instant statutory Care Act checksheets.

04

Data & Insights

Real-time directorate analytics, turnaround trends, caseload distribution, and equity compliance metrics.

05

Council Integration

Bi-directional APIs syncing cleanly with Liquidlogic, Mosaic, ContrOCC, and NHS Spine records.

END-TO-END WORKFLOW

How EquiCare Assess Works in
Practice

  1. 01

    CONNECT

    Citizen or carer starts an assessment enquiry via web, phone, or assisted digital referral.

  2. 02

    COLLECT

    Adaptive prompts capture health, mobility, nutrition, living conditions and support networks.

  3. 03

    TRIAGE

    AI extracts primary needs, flags risk thresholds, and routes case to the appropriate locality team.

  4. 04

    REVIEW

    Social worker reviews structured summaries, verifies evidence, and conducts target interviews.

  5. 05

    DECIDE

    Statutory Care Act eligibility is confirmed with transparent, auditable decision rationale.

  6. 06

    SUPPORT

    Personalised care plan is generated, shared with the client, and pushed into council CMS.

EQUITABLE ACCESS

Three inclusive ways to start an
assessment.

No citizen is left behind by digital-first mandates.

Web Portal

Clean, self-paced questionnaire accessible on desktop, tablet, or public library terminals with high-contrast and screen-reader modes.

Self-paced & Carer-friendly →

Mobile First

Designed for quick smartphone interactions, allowing clients or community workers to photograph documents and complete modules on-the-go.

Optimised for iOS & Android →

Interactive Voice & Phone

Natural spoken conversations over standard phone lines, immediately converted into auditable clinical summaries without digital literacy barriers.

Telephone & Contact Centre ready →
COMPANION APP

EquiCare Recorder for Home Visits

Secure offline audio capture for face-to-face home visits. Generates statutory drafts with consent verification, automatic background noise filtering, and on-device encryption.

PRODUCT SHOWCASE

Explore the Practitioner Suite

Click below to preview key modules in EquiCare Assess.

Active Caseload Overview

Locality Team: Central Adult Care (Bristol North)

System Normal

Active Intakes

42

Priority Triage

7

Signed Off (This Mo)

118

Avg. Turnaround

6.2 days

Showing synthetic operational caseload for demonstration purposes.

FLEXIBLE CONTROL

Configured for Local Authority
Governance

Every council operates distinct team boundaries, checklists, and integration setups.

  • Supervisor Settings
    Caseload caps, sign-off hierarchies, audit sample parameters, and locality manager reassignments.
  • Custom Checklists
    Embed council-specific local authority criteria alongside statutory Care Act 2014 domains.
  • Referral Routing Rules
    Route incoming queries by electoral ward, specialist sensory team, or acute hospital liaison.
  • Case ID Matching
    De-duplicate incoming requests automatically by NHS number, LAS identifier, or address history.

SYSTEM ARCHITECTURE

Seamless Ingestion Across Any Channel

Channel A

Online Web Form

Self-service, carers, and community sector referrals

Channel B

Automated Voice / Phone

Conversational inbound phone assessments

Channel C

Direct Practitioner Entry

EquiCare Recorder or desktop clinic consultation

CORE ENGINE

EquiCare Assess
Processing Core

  • Natural Language Synthesis
  • Care Act Rule Tagging
  • Red Flag Risk Detection
  • Pseudonymised Audit Trail

Professional Destination

Qualified Social Worker Review

Case delivered directly to social worker
inbox with evidence citations, draft
statements, and proposed next actions
ready for human audit.

RESPONSIBLE AI

AI Assists the Process. Humans Decide
the Care.

EquiCare Assess is built on strict governance: AI never replaces professional judgement.

What the AI Handles

  • Speech transcription & dialect normalization
  • Initial triage tagging against statutory criteria
  • Extracting medical, environmental & carer notes
  • Multilingual translation in over 30 languages
  • Flagging potential safeguarding triggers

What the Social Worker Controls

  • 100% of final eligibility determinations
  • Direct relationship & person-centred interview
  • Editable veto over any AI-suggested notes
  • Immediate escalation of high-risk safeguarding
  • Personal budget and support package sign-off

INCLUSIVE BY DESIGN

Accessible to Every Citizen, Regardless
of Ability

WCAG 2.2 AA Target

Full keyboard navigability, high-contrast
visual themes, screen-reader
landmarks, and clear typographic
hierarchy.

Multilingual Support

Intake available in 30+ languages
including Bengali, Urdu, Punjabi, Polish,
and Romanian with contextual
translation.

Assisted Digital

Proxies, family carers, and voluntary
advocates can easily complete portions
on behalf of the person with proper
consent.

Multi-Channel Parity

The same structured depth is achieved
whether the assessment begins via
telephony, tablet, or web browser.

SECURITY & COMPLIANCE

Public Sector Grade Information
Governance

Built to meet the stringent standards of UK Local Government and NHS England.

UK GDPR Architecture

UK data residency. All data encrypted in transit (TLS 1.3) and at rest (AES-256) inside sovereign UK data centers.

Data Minimisation

AI operates with zero-retention on foundation model pipelines; data is never used to train third-party public models.

Consent & Rights

Granular citizen consent workflows with built-in subject access request (SAR) and right-to-erasure tools.

Role-Based Access Control

Fine-grained permissions guaranteeing that social workers only see records for individuals assigned to their team.

SSO & MFA Enforced

Seamless integration with council Active Directory, Azure AD/Entra ID, and NHS Care Identity Service.

Immutable Audit Logs

Every document view, export, edit, and decision is cryptographically logged for SIRO inspection.

NHS Data Security & Protection Toolkit (DSPT) Standards Met
NHS DTAC Certified
Cyber Essentials Plus
ISO 27001 Aligned UK Hosting

BENEFITS FOR ALL

Delivering Value Across the Entire
Social Care Ecosystem

Diverse group of happy people and families

People & Families

  • •Accessible options without waiting on busy hold queues.
  • •Tell your story once without repeating traumatic details.
  • •Clear, transparent visibility into the progress of your review.
  • •Faster access to crucial preventative equipment and care.
Social worker consulting with an individual

Social Workers

  • •Save 5–8 hours per week on manual documentation and dictation.
  • •Focus attention on direct human interaction and complex cases.
  • •Pre-structured Care Act summaries grounded in statutory criteria.
  • •Less burnout and lower turnover across frontline care teams.
Local Authorities UK and EU governance

Local Authorities

  • •Tackle social care waiting lists without staffing spikes.
  • •Seamless bidirectional integration with existing CMS databases.
  • •Consistent, defensible audit trails defending against appeals.
  • •Measurable ROI delivered within first 60 days of deployment.

PROVEN IMPACT

Five Core Pillars of Transformation

1

Access

Universal multi-channel
touchpoints remove barriers
for isolated or vulnerable
individuals.

2

Efficiency

Reduces average intake-to-
allocation time by up to 50%,
unblocking hospital pathways.

3

Consistency

Standardized Care Act
evidence capture eliminates
subjective disparities across
teams.

4

Equity

Multilingual translation and
low-literacy assisted phone
modes ensure fairness.

5

Capacity

Restores professional
satisfaction by liberating
social workers from
administrative burden.

LineLineLineLineLine

ENTERPRISE SCALE

Architected for City and Regional
Deployments

API-First Open Architecture

RESTful APIs and FHIR endpoints make it simple to
integrate EquiCare Assess into legacy case
management systems without disrupting existing
records.

Multi-Tenant Cloud Isolation

Strict tenant separation prevents cross-council data
leakage while allowing rapid zero-downtime feature
rollouts and statutory schema updates.

Expanding Model Intelligence

Continuously updated against changing case law,
ombudsman determinations, and local authority practice
guidance.

ROADMAP & INNOVATION

Continuous Public Sector Evolution

  1. PHASE 1 (LIVE)

    Digital Foundation

    Multi-channel intake, Care Act 2014
    core rubrics, and automated AI
    transcription synthesis.

  2. PHASE 2 (CURRENT)

    Intelligence & Triage

    EquiCare Recorder home-visit
    companion app, real-time telephony
    triage, and automated safeguarding
    flags.

  3. PHASE 3 (Q3 2025)

    Deep NHS Integration

    Bi-directional NHS Summary Care
    Record lookup and automated hospital
    discharge notifications.

  4. PHASE 4 (2026)

    Predictive Commissioning

    Population-level care capacity modeling
    and early community intervention
    forecasting.

ABOUT US

Built by Practitioners,
Technologists and Carers.

EquiCare Assess was founded with a singular conviction: technology in
social care must serve the human relationship, never displace it.

Our multidisciplinary team unites veteran registered social workers, NHS health
informatics specialists, and public-sector software engineers. Together with leading
councils, we are reimagining the front door of social care to ensure dignity, speed,
and equity for everyone who needs support.

UK Based & Hosted
100%
Compliant Framework
Care Act
Our Core Principles
  1. 1. Human Accountability: We believe algorithm-only care decisions are unethical and
    illegal. EquiCare Assess is designed strictly as an assistive tool under continuous
    practitioner supervision.
  2. 2. Radically Accessible: If an 82-year-old living alone with limited sight cannot navigate
    the assessment entry point, our system has failed. Every channel is tested with real
    people and carers.
  3. 3. Transparent Sovereignty: Local authorities retain unconditional ownership of their
    data. No third-party monetization, no opaque black boxes.
SCHEDULE A CONSULTATION

See how EquiCare Assess could
work for your organisation.

Speak directly with our team of social care specialists and platform architects.
We can model your local authority's intake volumes and integration
requirements.

Compliant with Crown Commercial Service procurement frameworks.